We collect, use and are responsible for certain information about you. When we do so, we are regulated under the UK General Data Protection Regulation and we are responsible as “controller” of that personal information for the purposes of those laws.
We have tried to be brief and clear. We are happy to provide additional information or explanation.
Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. We do not allow any other companies to use your personal data for marketing purposes.
This includes collecting and using your personal information to:
Prepare a storage agreement with you;
Manage any accounts you hold with us;
Contact you for reasons related to the service you have signed up for or to provide information you have requested;
Deal with payment for our services;
Notify you of changes to our website or to our services that may affect you; and
Resolve disputes or collect overdue payments.
We also collect personal information to:
Enable us to follow up on enquiries made by you in relation to storing with us;
Improve our services;
Detect and prevent fraud and money laundering;
Prevent offensive, inappropriate or objectionable content being sent to or posted on our websites and stop any other form of disruptive behaviour.
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you.
We gather and use information from our customers, suppliers, business contacts, advisors, contractors, job applicants, employees and other people with whom we have a relationship or many need to contact in the course of business.
We rely on different lawful bases for collecting and using personal data in different situations.
In the course of operating our storage business, we collect personal information when you provide it to us, such as full contact information including name, postal address, email address, phone numbers and payment details.
If you apply for a job with us, or are interested in working for us as a contractor, we collect and use personal information through the application, recruitment or appointment and employment processes as applicable and check references.
We may do a credit check on you so that we can make credit decisions about you and people or businesses associated with you. These checks may also be used to help prevent and detect fraud and money laundering.
It is a key feature of our storage service that we operate CCTV within the storage facility which includes the collection and processing of CCTV images.
We do not knowingly collect personal data relating to children.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
on the sizes page, we aim to reopen for you the Household Storage / Business Storage or Removals Storage tab you last had open
on the prices page, we aim to reopen for you the tab for the Storage Unit Size you last had open
if you preferred to see prices as a weekly or monthly equivalent or measurements in metric or imperial, we aim to remember and respect your preference
we’ll aim to remember whether you allowed or refused Google Analytics, to respect what you told us before and not ask you again
If you consent to Google Analytics, cookies are used to help better inform our marketing decisions which helps us keep our prices as competitive as possible.
You can delete cookies at any time from within your browser. You can also set preferences before you enter our website to override the set-up that we have configured. Deleting or rejecting cookies may impair your experience of our website.
When you complete our web contact forms, come in and see us, or call us, we require you to provide certain information and it is the nature of the website and the services we provide that we have to obtain this information. We gather this information to provide you with a better service, respond to your enquiry and notify you about important changes, new products, services and offers whilst we understand your enquiry, booking or place on our waiting list to still be active or if you become a customer. If you tell us at any time that your enquiry is no longer active, or that you no longer require your booking or place on our waiting list we will stop contacting you. You can do this by email if we are in email contact, by using our contact form, or, during office hours, by phone on 0118 932 8328, or by coming in to see us.
While we will use reasonable efforts to keep your personal data safe, you acknowledge that use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.
Our website includes links to third party websites as well as embedded content and may include plugins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the relevant privacy notices.
Embedded YouTube vidoes help you better understand our products and services and embedded Google Maps show you the physical location of our premises. Here are links to information on privacy from YouTube and Google Maps
We use Google Fonts and Font Awesome to deliver fonts and icons to make our website visually appealing and to help us to communicate clearly. We understand that:
no IP addresses nor other privately identifiable data are stored by Google as a result of using Google Fonts.
connections to Font Awesome can result in temporary storage of personally identifiable data such as IP addresses for optimisation, diagnostics and debugging, security and compilation of aggregate statistics. We understand that font awesome do not indefinitely store any of your personally identifiable data.
If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person.
If you provide us with details of a person who we can contact for a job reference, we may contact that person in connection with your job application. We also make other enquiries in relation to the role you are applying for.
If you give us information on behalf of someone else as an alternative contact, referee or next of kin, you confirm that the other person has agreed that you can:
Give consent on his/her behalf to the processing of his/her personal data;
Receive on his/her behalf any data protection notices;
If relevant, give consent to the transfer of his/her personal data abroad.
We may disclose your personal data to:
Service providers under contract with us to support our business operations;
Our insurers and insurance brokers;
Law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
Any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
Any person who you have named as a person we can contact to discuss your account;
Any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;
Any person who we have negotiated with in the event that we sell our business or property;
Credit reference agents;
Credit card associations if specifically required.
If we pass data on to insurers, they may enter your data on to a register of claims which is shared with other insurers to prevent fraudulent claims.
If we use an outside party to process your information, we require them to comply with our instructions in connection with the services they provide for us and not for their own business purposes. They also need to comply to the GDPR and associated regulation.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can ask us about the retention periods for different aspects of your personal data.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under the General Data Protection Regulation you have a number of important rights. These include the following rights:
Require us to correct any mistakes in your information that we hold;
Require the erasure of personal information concerning you in certain situations;
Require us to stop contacting you for marketing purposes;
Object in certain other situations to our continued processing of your personal information;
Restrict our processing of your personal information in certain circumstances;
Request a copy of your information which we hold (subject access request);
Object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have a right to transmit those data to a third party in certain situations.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) if you are not happy or have a problem with how we are dealing with your personal information. We would appreciate the opportunity to resolve the matter with you first.
Further information on these rights is available from the Information Commissioner’s Office.
If you would like to exercise any of these rights, we may need to request specific information from you to help us confirm your identity and to ensure you have the right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Email, call or write to us;
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
Let us know the information to which your request relates, including any account or reference numbers, if you have them.
No fee is usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.
We try to ensure that all personal data held in relation to you is as up to date and accurate as possible. Please notify us of any significant changes to important information, such as your contact details.
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
Any substantial changes that affect how we process your personal data will be notified on our websites so please revisit our Privacy Notice when you visit our website.
If you have any questions about this Privacy Notice, the use of your personal information, or are concerned that any information we hold on you is incorrect, do please get in touch with us and we shall do our best to resolve and rectify the matter.
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The technical storage or access that is used exclusively for statistical purposes.If you accept Google Analytics, cookies are used to collect anonymous statistical information to help better inform our marketing decisions helping us keep our prices as competitive as possible. Information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.