• If you are using direct debit to pay, drop us a line or give us a ring 0118 932 8328 to let us know when you are planning to go, so that we can make sure that the system stops drawing your payments after you’ve vacated.
  • Empty the unit completely of all of your things.
  • Then pop into the office with your keys.
  • The vacation process takes about fifteen to twenty minutes. Your hire term will be ended, you can give details of whether you would like to receive your deposit refund and refund of any unused days (this applies only to your second and subsequent terms) by cheque or bank transfer.
  • Deposits are returned within a fortnight.

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