How do you gather customer reviews?

Home/How do you gather customer reviews?

Whenever a customer vacates a storage unit, we offer them an exit questionnaire which gives them the opportunity to score us up to five stars on five key elements of our service:

  • Cleanliness of premises
  • Cleanliness of storage unit
  • Helpfulness of staff
  • Security
  • Opening Hours

They are then invited to write any suggestions for improvement and/or positive feedback.